Modern IT systems are complex with several technologies, multiple applications and vast amounts of data. While monitoring tools help engineers observe and analyze application performance, they don’t add business context to such monitoring.
Without sufficient business context, it is impossible to derive meaningful insights from the monitored data on improving customer experience or business growth. Rising cost complexities, interconnected systems, and mounting regulatory pressures only make it imperative to know what went wrong, why it went wrong, and how it will affect a business in real-time.
Ensuring you can observe all the different metrics across technology and business and relate them to your business process flow performance is critical to gauge performance.